Signing in to the Renovo client portal.
The portal is where existing clients securely receive files from us and send documents to us. Signing in takes two steps, and this page walks through both. The portal is for existing clients only. We give you your sign-in details directly when you start with us.
Three things happen when you sign in
Get an email code
Enter the email address we have on file for you. Cloudflare, the security service that protects the portal, emails you a one-time code. Enter that code to continue.
Enter your username and password
Next you reach the portal's own sign-in page. Use the username and password we gave you.
Enter your authenticator code
Finally, enter the code shown in the authenticator app on your phone. The first time, you will set the app up. The steps are below.
Setting up your authenticator app (first time only)
- Install an authenticator app on your phone, such as Google Authenticator or Microsoft Authenticator. Any app that creates time-based codes will work.
- Open the portal and complete step 1 and step 2 above.
- When the portal asks you to set up a second step, scan the QR code on the screen with your authenticator app.
- Type in the code the app shows to finish. If the portal shows backup codes, save them somewhere safe. They let you sign in if you lose your phone.
After that, your app shows a new code every 30 seconds. You will enter the current code each time you sign in. Depending on how recently you last signed in, you may not see the email step every time.
Trouble signing in
I did not get the email code.
Check your junk or spam folder for a message from Cloudflare (noreply@notify.cloudflare.com). The code works once and expires after 10 minutes, so request a new one if it has been a while. Use only the email address we have on file. The sign-in page shows the same message whether or not an address is one we approved, so a typo or a different address looks normal but no email arrives.
The page says I do not have access, or I am not a client yet.
The portal is only for existing clients, and we add each email address before it can be used. If you are a client and cannot get in, contact us and we will check the address on file. If you are interested in becoming a client, request a free consultation.
I lost or replaced my phone.
Contact us and we will reset your authenticator so you can set it up again on the new phone.
I forgot my password.
Contact us and we will help you get back in.
My email address changed.
Contact us so we can update the address on file. The old address will no longer receive codes once we change it.
How are my files protected?
Files are encrypted in transit and at rest, and each client can see only their own folder. The portal runs on our own server. Our privacy policy describes what we store, who can see it, and how long we keep it.